Terms of Service
Effective Date: January 1, 2026
Welcome to Vallejo After Hours Towing, your trusted local partner for comprehensive roadside assistance and towing services throughout Vallejo, California, and surrounding areas. These Terms of Service constitute a legally binding agreement between you (the "Client," "you," or "your") and Vallejo After Hours Towing, operating through the domain 24-hour-towing-vallejo.com (the "Company," "we," "us," or "our"). We have crafted these terms with transparency and clarity to ensure a mutually beneficial relationship built on trust, professionalism, and exceptional service delivery.
1. Acceptance of Terms
By accessing our website, requesting our services via telephone, utilizing our mobile platform, or engaging with our towing professionals in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy and any additional guidelines posted on our website. Your continued use of our services constitutes ongoing acceptance of these terms as they may be amended from time to time.
If you do not agree with any provision contained herein, we respectfully request that you refrain from using our services. For commercial accounts or fleet services, additional terms may apply, and a separate service agreement may be required to address the specific operational requirements of your organization.
These terms apply to all users of our services, including but not limited to individual motorists, commercial vehicle operators, insurance company representatives, law enforcement agencies, and property managers who engage our towing and roadside assistance services.
2. Service Description and Scope
Vallejo After Hours Towing provides professional 24-hour emergency and non-emergency towing services, roadside assistance, vehicle recovery, and related automotive support services throughout Vallejo and the greater Solano County region. Our comprehensive service portfolio includes:
- Emergency towing for disabled, damaged, or inoperable vehicles
- Accident recovery and scene management support
- Flat tire changes and spare tire installation
- Jump-start services for battery-related issues
- Fuel delivery for vehicles that have run out of gas
- Lockout assistance for vehicles with key-related access issues
- Winch-out services for vehicles stuck in ditches, mud, or snow
- Long-distance towing and transport services
- Motorcycle and specialty vehicle towing
- Commercial vehicle and heavy-duty towing
Service availability is subject to factors including but not limited to weather conditions, equipment availability, operator capacity, geographic location, and the specific nature of the service request. While we maintain a 24-hour operational commitment, response times may vary based on call volume, distance to your location, traffic conditions, and the complexity of the required service. Average response times in the Vallejo metropolitan area typically range from 20 to 45 minutes, though this estimate is not guaranteed and serves as a general guideline.
We reserve the right to decline service requests that pose safety risks to our operators, involve illegal activities, exceed our equipment capabilities, or fall outside our designated service area without prior arrangement.
3. User Obligations and Responsibilities
As a client engaging our services, you agree to fulfill the following obligations:
3.1 Accurate Information
You must provide accurate, complete, and current information regarding your location, vehicle details, the nature of your emergency, and contact information. Providing false or misleading information may result in service delays, additional charges, or service refusal. Our dispatch efficiency relies heavily on the precision of the information you provide, and inaccurate details can compromise both response time and service quality.
3.2 Payment Authorization
You agree to pay all applicable fees for services rendered according to our published rate schedule or as quoted by our dispatch team. Payment is due upon service completion unless alternative arrangements have been made in advance. Accepted payment methods include cash, major credit cards, debit cards, and approved insurance assignments. For services initiated by law enforcement or property owners, you acknowledge responsibility for all associated fees unless otherwise specified by applicable law.
3.3 Vehicle Condition and Contents
You are responsible for securing all personal belongings within your vehicle prior to towing. While we exercise reasonable care in handling your vehicle, we are not responsible for loose items, aftermarket accessories, or modifications that may shift or become damaged during transport. You must disclose any special vehicle conditions, including but not limited to modified suspensions, lowered clearances, all-wheel drive systems, or damage that may affect towing procedures.
3.4 Safe Environment
You agree to maintain a safe environment for our operators by remaining at a safe distance from traffic, following operator instructions, and refraining from behavior that could endanger personnel or interfere with service delivery. You must not be under the influence of substances that impair judgment when requesting or receiving services.
3.5 Legal Compliance
You warrant that you have legal authority to request towing services for the vehicle in question and that the vehicle is not stolen, subject to undisclosed liens, or involved in any illegal activity. You agree to indemnify us against any claims arising from your lack of authority to request services.
4. Pricing, Fees, and Payment Terms
Our pricing structure is designed to reflect the true cost of providing professional, reliable towing services while remaining competitive within the Vallejo market. Fees are determined based on several factors including service type, distance, time of day, vehicle size and weight, special equipment requirements, and any additional services requested.
Standard service calls include a base fee plus mileage charges calculated from our dispatch location to your destination. Additional fees may apply for after-hours service, holidays, specialized equipment usage, extra labor, waiting time beyond reasonable periods, or hazardous conditions. All quoted prices are estimates subject to adjustment based on actual conditions encountered during service delivery.
For insurance-covered services, we work directly with most major insurance providers. However, you remain ultimately responsible for all charges if your insurance company denies coverage or provides partial payment. We recommend verifying your coverage details before requesting service.
5. Limitation of Liability
While we maintain comprehensive insurance coverage and employ highly trained professionals, you acknowledge that towing operations inherently involve certain risks. Our liability is limited as follows:
Vallejo After Hours Towing shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from our services, including but not limited to lost profits, business interruption, loss of data, or personal inconvenience. Our maximum liability for any claim related to vehicle damage during towing operations shall not exceed the lesser of the actual repair cost or five thousand dollars ($5,000) per incident, except where prohibited by law.
We are not responsible for damage resulting from pre-existing vehicle conditions, inherent vehicle defects, acts of God, civil unrest, road hazards, or damage that occurs due to inaccurate information provided by the client. We are not liable for items left inside vehicles, including personal property, valuables, or aftermarket equipment not permanently affixed to the vehicle.
Our operators exercise professional judgment in executing towing procedures, but we cannot guarantee that towing will not cause any cosmetic imperfections or minor wear consistent with standard industry practices. By accepting our services, you acknowledge these inherent limitations.
6. Intellectual Property Rights
All content displayed on 24-hour-towing-vallejo.com, including but not limited to text, graphics, logos, photographs, service descriptions, design elements, software code, and compilation of information, is the exclusive property of Vallejo After Hours Towing or our licensed content providers and is protected by United States and international copyright, trademark, and intellectual property laws.
The "Vallejo After Hours Towing" name, our logo, and all related marks are proprietary trademarks. You may not use, reproduce, modify, distribute, or create derivative works from any content on our website without express written permission. Limited use for personal, non-commercial purposes such as obtaining service information or contacting us is permitted.
Any feedback, suggestions, testimonials, or ideas you provide to us become our property and may be used without compensation or attribution for business improvement, marketing purposes, or any other use we deem appropriate.
7. Website Use and Digital Interactions
Our website serves as an informational resource and service request platform. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair our systems. Prohibited activities include attempting to gain unauthorized access to our systems, introducing malicious code, scraping content, or using automated systems to access our services without permission.
We employ industry-standard security measures to protect your information, but we cannot guarantee absolute security of data transmitted over the internet. You acknowledge the inherent risks of electronic communication and agree to use our digital platforms at your own risk.
8. Service Cancellation and Refund Policy
You may cancel a service request prior to operator dispatch without penalty by contacting our dispatch center. Once an operator has been dispatched to your location, a cancellation fee equivalent to our minimum service charge may apply to cover operational costs incurred. If our operator has arrived at your location and you cancel service, full base charges apply regardless of whether towing services were completed.
We reserve the right to cancel service requests if we determine that conditions are unsafe, information provided was fraudulent, payment authorization is unavailable, or circumstances make service completion impractical. In such cases, charges will be assessed only for services actually rendered.
9. Dispute Resolution and Arbitration
In the unlikely event of a dispute arising from our services, we encourage you to first contact us directly to seek an amicable resolution. Most concerns can be addressed through open communication and good-faith negotiation.
For disputes that cannot be resolved informally, both parties agree to pursue binding arbitration in Solano County, California, under the rules of the American Arbitration Association. Each party shall bear its own costs and fees, with the arbitrator's fees split equally unless the arbitrator determines otherwise. This arbitration agreement does not preclude either party from seeking injunctive relief in court for intellectual property matters or other claims where arbitration is inappropriate.
You agree to waive any right to participate in class-action lawsuits or class-wide arbitration against Vallejo After Hours Towing. All claims must be brought in an individual capacity.
10. Indemnification
You agree to indemnify, defend, and hold harmless Vallejo After Hours Towing, its owners, operators, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your use of our services, violation of these terms, violation of any rights of third parties, or any illegal or unauthorized use of our services conducted through your account or authorization.
11. Termination Rights
We reserve the right to refuse service, terminate service relationships, or deny future service requests to any individual or entity for any reason, including but not limited to non-payment, abusive behavior toward our staff, fraudulent activity, repeated cancellations, or violation of these terms. Such termination does not relieve you of payment obligations for services already rendered.
12. Modifications to Terms
Vallejo After Hours Towing reserves the right to modify these Terms of Service at any time to reflect changes in our business practices, legal requirements, or service offerings. Updated terms will be posted on our website with a revised effective date. Continued use of our services following such modifications constitutes acceptance of the updated terms. We encourage you to review these terms periodically to stay informed of any changes.
13. Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any legal action or proceeding arising from these terms or our services shall be brought exclusively in the state or federal courts located in Solano County, California, and you consent to the personal jurisdiction of such courts.
If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
14. Severability and Waiver
Should any provision of these Terms of Service be deemed unlawful, void, or unenforceable, that provision shall be severable from these terms and shall not affect the validity and enforceability of the remaining provisions. Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision unless acknowledged in writing by us.
15. Entire Agreement
These Terms of Service, together with our Privacy Policy and any additional agreements for specific services, constitute the entire agreement between you and Vallejo After Hours Towing regarding the use of our services and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us.
16. Contact Information
For questions, concerns, or clarifications regarding these Terms of Service, or to address any service-related matters, we welcome you to contact us directly:
Vallejo After Hours Towing
Email: [email protected]
Website: 24-hour-towing-vallejo.com
Our customer service team is committed to addressing your inquiries promptly and professionally. We value your business and strive to maintain the highest standards of service excellence in every interaction.
Thank you for choosing Vallejo After Hours Towing as your trusted local partner for towing and roadside assistance services. We are honored to serve the Vallejo community and look forward to being there when you need us most.